FAQ
Common Queries
Do you ship internationally, and will I need to pay duties or taxes?
Yes, we ship worldwide from Australia. International orders may incur duties or taxes depending on your country’s customs rules. We strongly recommend checking your local requirements before purchasing to avoid any surprises when ordering internationally.
For our US customers, recent tariff changes mean duties apply to goods manufactured in India. To ease the impact, Renew currently covers the penalty portion of this tariff. At checkout, you’ll see the remaining tariff amount combined with your shipping cost. All parcels are sent Delivered Duty Paid, so there should be no unexpected charges before delivery.
How long will my order take to ship?
All of our clothing is packed and shipped from Australia within 2-3 business days of ordering.
- Australian orders are sent via tracked Regular Parcel Post, with free shipping on orders over $200.
- International orders are sent via tracked Air Mail and typically arrive within 6-10 business days.
Once your order ships, you’ll receive tracking details by email.
What is shipping protection, and do I need it?
Shipping protection is an optional add-on at checkout that covers your parcel against loss or theft in transit.
Because every piece of Renew clothing is one of a kind, replacing an item isn’t always possible. Shipping Protection offers peace of mind in case something goes wrong with a store credit so you can choose another piece when you are ready.
What happens if my parcel goes missing?
If you’ve added Shipping Protection and your parcel is lost or stolen, contact us at hello@renewbohemian.com with your order number and tracking details. We’ll investigate and keep you updated throughout the process.
Parcels marked as delivered but not received are assessed case by case in collaboration with the carrier.
Can I return or exchange my order?
Because every Renew piece is one of a kind, all sales are final.
That said, we truly want you to love your new treasure - if you believe your item is faulty, please contact us within 5 days of delivery with photos and your order number at hello@renewbohemian.com. We assess returns and exchanges on a case-by-case basis and offer store credit or exchange where appropriate.
How do I choose the right size?
We strongly recommend checking the measurements provided on each product page and comparing them to a similar garment you already own. This gives a more accurate fit than measuring against your body.
All measurements are taken flat and then doubled to give you the full body circumference.
Note: Most of our designs fit across a wide range of bodies, from XS through to 3XL, but we also create free-size styles too. If your size isn’t listed as available, it usually means those particular sizes have already found their homes, but don’t worry, we’re always making more!
If you’re unsure, feel free to reach out before purchasing. We’re always happy to help.
Why do some pieces have small marks or variations?
Our handmade clothing is crafted from preloved materials, including Sari silks and Indian cottons. This means occasional quirks such as gentle wear, faint marks, dye inconsistencies or stitching variations can appear.
We see these details as part of the fabric’s story. Any noticeable features that affect wearability are always disclosed in the product description and reflected in the price.
What does sustainability look like at Renew?
Alongside working with recycled fabrics, we use recycled and compostable packaging, avoid plastic garment bags, repurpose materials where possible, and make conscious choices across our studio and shipping processes.
We’re always learning, refining, and doing our best to tread lightly.
Have a different question?
If you need sizing advice, styling suggestions, or assistance with an order,
reach out anytime. We are real people, and we are always happy to help.